Sick Culture (Pty) Ltd
Cape Town, South Africa
Email: info@sickculture.co.za

PRIVACY POLICY
Sick Culture (Pty) Ltd
Cape Town, South Africa
Email: info@sickculture.co.za

Effective Date: 2026

  1. Introduction

Sick Culture (Pty) Ltd (“Sick Culture”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from www.sickculture.co.za.

  1. Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• IP address
• Order history
• Payment information (processed securely via third-party gateways)
• Information submitted through contact forms
• Newsletter subscription details
• Website usage data (cookies and analytics)

We do not store your credit card or banking details on our servers.

  1. How We Collect Information

We collect personal information when you:

• Place an order via WooCommerce
• Submit a contact form
• Subscribe to our newsletter
• Interact with marketing communications
• Browse our website (via cookies and tracking technologies)

  1. Payment Processing

Payments on our website are processed securely through:

• Yoco
• HappyPay

These providers process your payment information in accordance with their own privacy policies. Sick Culture does not store or have access to your full card details.

  1. Shipping and Delivery

We use BobGo as our shipping management provider. Your name, contact number, and delivery address may be shared with courier partners for the sole purpose of fulfilling your order.

  1. Marketing and Communications

We use Omnisend for email marketing and newsletters.

If you subscribe to our newsletter or make a purchase, you may receive promotional emails from us. You can unsubscribe at any time by clicking the unsubscribe link in any email.

We may also use marketing tools such as:

• Meta (Facebook and Instagram) advertising
• Website tracking pixels
• Analytics tools

These tools may use cookies and tracking technologies to improve advertising performance.

  1. Cookies

Our website uses cookies to:

• Enable essential website functionality
• Improve user experience
• Analyse website traffic
• Support advertising and remarketing campaigns

You can disable cookies in your browser settings, although some site functionality may be affected.

  1. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Provide customer support
• Send order confirmations and updates
• Deliver marketing communications (if opted in)
• Improve our website and services
• Prevent fraud and ensure security

  1. Sharing of Information

We only share your personal information with trusted third parties necessary to operate our business, including:

• Payment providers (Yoco, HappyPay)
• Shipping partners via BobGo
• Email marketing platform (Omnisend)
• Website hosting and technical service providers

We do not sell your personal information.

  1. Data Retention

We retain personal information only as long as necessary to:

• Fulfil orders
• Comply with legal, tax, and accounting obligations
• Resolve disputes
• Enforce agreements

  1. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (where legally permissible)
• Object to direct marketing
• Withdraw consent at any time

To exercise any of these rights, contact us at info@sickculture.co.za.

  1. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or alteration.

However, no online system is 100% secure.

  1. Children’s Privacy

Our website is accessible to users of all ages. We do not knowingly collect personal information from children without appropriate consent.

  1. Geographic Scope

Sick Culture currently sells and ships within Africa only.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

  1. Returns

For information regarding product returns, please refer to our Returns Policy page.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

  1. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact: